Agent inventory
Agent Identity
Customer Success Agent
Monitors account health signals and prepares renewal briefings for CSMs.
Trust Score
88/100
Accountability
- Owner
- Priya Raghavan
- Owning team
- Customer Success
- Business unit
- Commercial
- Environment
- Production
- Risk classification
- Medium
- Registered
- 9 January 2025
Technical identity
- Model
- GPT-5
- Framework
- OpenAI Agents SDK
- Memory
- Enabled
- Invocations (30d)
- 33,507
- Last activity
- 41 minutes ago
Connected systems
- SalesforceCredential scoped
- ZendeskCredential scoped
- SlackCredential scoped
Permissions
3 granted · 2 denied- Read Tickets
- Read CRM
- Draft Summaries
- Issue Credits
- Close Accounts
Denied permissions are enforced at runtime. Attempts are refused before the tool call reaches the enterprise system and are written to the evidence log.
Approval policies
Goodwill credit requestCS Director approval
Governance posture
This agent has operated for January 2025 without an unresolved policy breach. Autonomy is granted only within the permission set above and is re-evaluated at every governance review.
Identity verifiedOwner attestedRuntime enforcement activeEvidence complete