HUMAN APPROVALS
Keep humans in control.
Agents hold consequential actions at the boundary until an accountable human decides. Every decision is attributed, timed and retained as evidence.
Approval request APR-4417
Enterprise Sales Assistant
Requested by Alex Chen · Account Executive
Waiting 12m of 4h
- Customer
- Acme Bank
- Action requested
- 22% Discount
- Contract value
- $2.3 Million
- Reason
- Competitive Renewal
- Policy triggered
- Discount >15%
- Decision required from
- Marcus Vance · Sales Director
- Risk
- Medium
Approval timeline
LiveAgent requested 22% discount
10:42 · Enterprise Sales Assistant
Discount Threshold policy triggered
10:42 · Policy engine
Action held at boundary
10:42 · Runtime enforcement
Routed to Sales Director
10:43 · Approval routing
Awaiting human decision
— · Marcus Vance
Quote generation resumes on approval
— · Enterprise Sales Assistant
Approver comments
2Incumbent has tabled 19% on a like-for-like scope. 22% holds the renewal at three years rather than one.
Alex Chen · Account Executive · 10:44
Margin remains above floor at 22% given the multi-year term. No services concession attached.
Priya Raghavan · Deal Desk · 10:51
Previous decisions
Acme Bank18% discount · $1.9M
14 Mar 2026 · M. Vance
25% discount · $2.1M
02 Nov 2025 · M. Vance
15% discount · $840K
17 Aug 2025 · L. Osei