Agent inventory
Agent Identity
Support Copilot
Trusted Production AgentSuggests resolutions to tier-one support agents using the knowledge base and ticket history.
Trust Score
92/100
Accountability
- Owner
- Tomás Rivera
- Owning team
- Service Operations
- Business unit
- Commercial
- Environment
- Production
- Risk classification
- Medium
- Registered
- 28 November 2024
Technical identity
- Model
- Claude Sonnet 4.5
- Framework
- OpenAI Agents SDK
- Memory
- Enabled
- Invocations (30d)
- 118,433
- Last activity
- 9 minutes ago
Connected systems
- ZendeskCredential scoped
- SharePointCredential scoped
- SlackCredential scoped
Permissions
3 granted · 2 denied- Read Tickets
- Read Knowledge Base
- Draft Replies
- Send Customer Replies
- Access Payment Data
Denied permissions are enforced at runtime. Attempts are refused before the tool call reaches the enterprise system and are written to the evidence log.
Approval policies
Reply to customerHuman agent send
Governance posture
This agent has operated for November 2024 without an unresolved policy breach. Autonomy is granted only within the permission set above and is re-evaluated at every governance review.
Identity verifiedOwner attestedRuntime enforcement activeEvidence complete